What are the spa hours?
The spa hours are Monday to Wednesday, 9:30 – 5:00 p.m., Thursday
to Friday, 9:30 – 6:00 p.m., and Saturday, 9:00 a.m. – 5:00
p.m.
What should I wear to the spa?
Wear whatever is comfortable to you. We will provide you with a robe,
slippers, secure your personal belongings in the Spa office. For the Sauna
you may want to bring a swimsuit or a change of undergarment. Please bring
you swim attire if you wish to use the Hot Tub.
Do I have to disrobe entirely for a spa treatment?
We want you to feel comfortable. While it is customary for guests to completely
disrobe for their spa services, you may wear a swimsuit or undergarments
if you prefer. Our therapists are trained to drape you discreetly and
to protect your privacy at all times.
When should I arrive for my spa treatment?
If this is your first appointment, please arrive at least 20 minutes early
to allow yourself time to check in, change, and familiarize yourself with
the facility. We recommend a shower and the relaxing effects of using
the hot tub or sauna before your treatment. For subsequent treatments,
you should be ready 5-10 minutes before your treatment.
Is there someone to help me decide on the best treatment?
Our therapists are trained on every treatment offered and can recommend
the service that best meets your goals and needs.
How many kinds of massages are there and how do
I choose?
We offer a simple but effective selection of massage techniques to please
you and benefit your body. Our therapists will help you decide on specific
massages after discussing your goals. For example, you may simply want
to relax or you may need to relieve deep muscular tension.
Is there a limit to how many spa treatments I should plan in a
day?
Of course we would love for you to have as many as you want, however some
appointments are very detoxifying. Our trained spa staff will tell you
the best order for your treatments.
What if I have special health considerations?
During our confidential consultation before start of your treatment, our
therapists will confirm if you have high blood pressure, allergies, or
other physical ailments or disabilities, or if you are pregnant. If you
have any concerns at all, please let us know. We recommend that alcoholic
beverages not be consumed before, during, or immediately after your spa
treatments.
Can I request a male or female therapist?
Of course. Whether you choose a person of the same or opposite gender,
all of our therapists are trained to drape sheets conservatively and discreetly
over any areas not involved in the treatment and to protect your privacy
at all times. For the wet treatments and baths, we request that you bring
bathing clothes if desired. Your wet treatment appointment will have a
same-sex therapist.
Can I ask the therapist to adjust the lighting to increase my
comfort?
Definitely. This is your time and you should enjoy the experience to the
fullest.
What should I do before my treatment?
Showering is essential before any treatment, because the beneficial oils
are best absorbed through clean skin.
How long should I stay in the steam or sauna room?
The sauna is dry heat that is effective in opening the pores and wonderful
for the respiratory system. We recommend 10 - 15 minutes to start, up
to 30 minutes for more intense results. Both sauna and steam are beneficial
before or after treatments.
Should men shave before their facial treatments?
We recommend that men shave at least two hours before their facial appointments.
What about securing my jewelry and valuables?
While it is best for you to leave your most valuable jewelry at home,
our receptionist will assist you to store these personal items in the
Spa office safe. While we do our best to retrieve and return any misplaced
item, we cannot take responsibility for any valuables lost in treatment
areas.
What if I am late for my appointment?
Your treatment will end on time so that the next guest is not delayed.
Arriving late will limit the time for your treatment, lessening its effectiveness
and your pleasure.
What if I need to cancel my reservation?
Four hours notice for regular treatments and 24 hours notice are required
for spa packages to cancel without charge.
Are there health benefits to a spa visit?
The guaranteed benefit of a spa visit is your immersion in a relaxing
environment, which reduces stress. Stress reduction is one of the major
contributors to good health. Many spa services are geared to easing various
aches and pains.
Should I avoid the spa if I'm pregnant?
Not at all, although you'll want to avoid treatments using deep pressure
and heat. Please advise us of your due date when booking your appointment.
What is the tipping policy?
In appreciation for outstanding service, gratuities may be given to the
staff at your discretion. A customary 15% is greatly appreciated.
What are the rules of spa etiquette?
To ensure that you and those around you reap the full benefits of the
spa experience, we suggest the following: Arrive early. Arriving late
is a breach of etiquette and will cheat you of precious minutes of your
spa service. Remember, your service will end on time so that the next
client isn't delayed, regardless of how late you start. Respect other
guests. The spa environment is one of tranquility and relaxation, so respect
the other guests' right to privacy and quiet. Cell phones, pagers, smoking
and alcoholic beverages are prohibited.
Can I redeem an expired SpaGift certificate?
Soothing Touch SpaGift certificates are final and non-transferable, so
you should book your appointment as soon as you receive one. If you present
a SpaGift Certificate within 30 days following its expiration date you
will be given the option to pay 50% of the value of the service(s) gifted
in order to redeem it. A SpaGift Certificate has no value 31 days or more
after its expiration date.
|
